Refund Policy

Effective Date: 01/07/2024

At Craxinno Technologies Pvt. Ltd., we strive to ensure our customers are fully satisfied with the products and services they purchase from us. This Refund Policy outlines the terms and conditions under which refunds may be granted. By purchasing on our website, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are only applicable to products and services purchased directly from Craxinno Technologies Pvt. Ltd. through our official website.

To be eligible for a refund, you must request it within [7/14/30 days – choose based on your preference] of the original purchase date.

The product or service must not have been misused, altered, or used in a way that violates our Terms of Service.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

Customized or personalized products.
Digital goods, downloadable software, or services that have already been accessed, downloaded, or delivered.
Services that have been fully performed or delivered before a refund request was made.

3. Process for Requesting a Refund

To initiate a refund request, please contact us at sales@craxinno.com with the following details:
1. Order number
2. Date of purchase
3. Reason for the refund request
Once we receive your request, we will review it and notify you of the approval or rejection of your refund within [5–7 business days].

4. Approved Refunds

If your refund is approved, the refund will be processed to your original method of payment (e.g., credit card, debit card, Stripe account).

Please allow 5–10 business days for the amount to reflect in your account, depending on your payment provider.

5. Late or Missing Refunds

If you have not received a refund within the expected timeframe, first check your bank account or payment provider.

If the refund still does not appear, please get in touch with us at sales@craxinno.comfor further assistance.

6. Changes to This Policy

Craxinno Technologies Pvt. Ltd. reserves the right to modify or update this Refund Policy at any time without prior notice. The updated version will be posted on this page with the revised effective date.